Learning Library

Volunteer engagement enables non-profits to increase organizational capacity and meet community needs. Harnessing volunteer interest is even more imperative in the current funding climate.

Access Volunteer Toronto's COVID-19 Library to learn how to adapt your program to safely engage volunteers for essential services (and more) in the community.

Check back every month for new resources!

Library Last Updated
July 22, 2021

Adapting the Volunteer Management Cycle

We'll help you consider a volunteer’s entire journey to ensure individuals are meaningfully and actively engaged in achieving your mission. Access our five 30-minute pre-recorded webinars to learn about adapting each part of the Volunteer Management Cycle during a pandemic.

Volunteer Program Planning

How will you engage volunteers during the pandemic? Learn the key steps to planning for an adapted volunteer program.

Screening and Risk Management

Non-profits have a responsibility to provide fair, safe, and supportive practices for everyone involved. Learn about your Duty of Care.

Position Description and Recruitment

What are the functions your volunteers will provide? Learn new considerations for designing remote and in person roles for our new reality.

Orientation and Training

Volunteers will absorb knowledge differently. Learn how to ensure your volunteers are properly equipped to meet your mission.

Retention and Recognition

Learn why redeployment, ongoing communication, and managing burnout are key to supervising volunteers during the pandemic.

Create a free account on our in-depth learning platform: to access all five webinars on the Volunteer Management Cycle.
Updated as of January 25, 2021.

Safety First in Essential
Service Delivery

Pivoting operations to continue service amidst a pandemic involves adopting an end-to-end system that prioritizes safety. Regeneration shares how they’ve adapted each step of their operational process for in person programs serving Brampton.

Engaging Skilled Volunteers
for Special Projects

Toronto Humane Society has a renewed focus on advocating for social change.  They recently launched a research project, supported by skilled volunteers, to identify "veterinary deserts"  and correlations to density, income and racialized communities. 

Volunteer Program Success Stories

Volunteer managers in every sector are looking to adapt their programs
and harness volunteer interest. Our Success Stories share innovative solutions non-profits have already adopted—check back often for new inspiration!

Volunteer Toronto:Remote Volunteer Advisors

Tens of thousands of Torontonians want to get involved during the pandemic. Volunteer Toronto was quick to adapt our Volunteer Advisor program to meet community needs remotely.

The 519:
Virtual Tax Clinic

Tax clinics help low income individuals access important benefits. In a crucial time, The 519 developed a new, safe process for volunteers to provide virtual tax clinic support.

Engaging Volunteers that
Miss a Sense of Community

Their older volunteers missed a sense of community, so the Harbourfront Centre developed an outreach program by harnessing the power of experienced volunteers to create something new.

Alternative Engagement: 
Notes of Hope Program

In an effort to retain hundreds of volunteers, the Scarborough Centre for Healthy Communities has created an alternative engagement program to enhance Meals on Wheels deliveries. 

Meeting Changing
Community Needs

In response to changing needs in the York Region, Routes Connecting Communities built on existing services and strong volunteer relationships to create two new volunteer programs to address the social isolation of their clients.

Shifting Volunteer

The demographics of volunteer drivers and runners at Transcare Community Support Services has changed as a result of many retirees stepping back

 from their roles. Read how Transcare engaged new populations to keep service going.

Quick Reference Tools and Learning

Tools and knowledge are what you need to adapt volunteer programs today. We're bringing you the latest COVID-19 volunteer engagement information in the easiest formats possible.

Volunteers &

Can you legally require volunteers to be vaccinated? What accommodations must you make? Find out whether you can legally ask for proof of vaccination before bringing volunteers back on site. 

Volunteer Screening for
In-Person Services

Should your organization engage volunteers to provide essential services in person? Learn about screening to reduce risk and community spread. 

Police Checks for

What's the role of Police Checks and Vulnerable Sector Screening in protecting volunteers and program participants? Find out.

BRINGO Digital Game for Volunteers

Forging strong relationships with volunteers over video can be hard. Use our digital game to help facilitate community-—and fun—virtually.

Boundaries & Change

While often uncomfortable or difficult, it is vital to set boundaries, especially when health and safety or discrimination is a key consideration. Learn more.

New Program Policies
and Procedures

What are the must-haves for new policies? Use this resource to start developing new safety or inclusion policies and procedures for your volunteer program.

Virtual Roles

Read about the benefits to
creating synchronous events — scheduling multiple volunteers for regular virtual shifts.

Planning forEngagement

While assessing your program, it is important to consider a broader definition of engagement and refine your understanding of the community you wish to grow.

Virtual Youth Volunteers:Safety & Privacy

Virtual engagement with minors has become a common reality. As volunteer managers, plans to reduce risk must be incorporated into role development.

COVID-19 By-Laws

As COVID-19 has threatened the health and safety of the general public, the City of Toronto has created new by-laws to enforce safety measures.

Hospital and Healthcare
Volunteer Engagement

Access our 10-minute webinar to learn precautions and planning that must go into volunteer engagement in a healthcare setting during COVID-19 and beyond.

Now hosted on—create a free account to watch this webinar!

Youth Virtual Volunteer
Engagement Playbook

Non-profit groups looking to create, improve, and enhance their youth (under 18) virtual volunteering programming can access a new playbook available as of November 26, 2020.

A Conversation About
Volunteer Driving

We recently co-hosted a Facebook LIVE with volunteer managers and volunteers from driver programs. Read to hear some insights from the group.

Virtual Mentorship

Learn more about adapting your mentorship program for virtual environments and what key safety precautions need to be in place.

Now hosted on—create a free account to watch this webinar!

Virtual Volunteer

Addressing volunteer performance in a virtual environment can be difficult. Watch this short video before you tackle a tricky conversation with a remote volunteer.

Now hosted on—create a free account to watch this webinar!

Virtually Onboarding

Watch this short video for key considerations, safety precautions and tips when you're bringing on new volunteers or existing volunteers for virtual roles.

Now hosted on—create a free account to watch this webinar!

Essential Volunteer

Customize this template letter to provide your volunteers with proof of their essential role during Ontario's Stay-At-Home Order.

Upholding New COVID-19 Safety Rules

Volunteer managers will

inevitably encounter volunteers who are unwilling or unable to follow safety measures. Staff must be equipped with the knowledge to handle these circumstances.

Maintaining Privacy & Data Security

Determining and protecting the amount of personal information to collect from your volunteers is more important than ever.  Groups are looking for manageable ways to organize and secure this data

National Volunteer Week 2021

Every April, Volunteer Toronto is proud to celebrate our city's 1.6 million volunteers.

Learn how to  join this year's campaign by celebrating the volunteers and reimagining the future.

Capturing Volunteer

By featuring volunteer stories  you recognize their importance in achieving your mission. Learn key considerations when capturing stories in preparation for National Volunteer Week 2021.

Increase Donations by Stewarding Volunteers

There is a strong relationship between donors and volunteers. If donors are your goal, it's time to make volunteer engagement a priority. Read our latest blog to learn how.

Building Non-Profit Capacity

Volunteer Toronto is actively helping non-profits engage volunteers during the pandemic. Access our new capacity building services for non-profits by clicking below:

Subscribe to Volunteer Toronto and begin posting opportunities on our website. Promote your postings in our newsletters, on social media, and in NOW Magazine.

Volunteer Toronto is continuing our partnership with the Toronto Association of Volunteer Administrators (TAVA) to host digital events for members.

The need for online learning services has soared! As of January 18, 2021, Volunteer Toronto invites our community members to access—our new in depth online learning platform.

Grassroots Library
Coming Soon

More than 50% of active volunteers are supporting new volunteer-run grassroots groups.

Sign Up for Volunteer Toronto's
Non-Profit Newsletter

You're not in this alone! Sign up for our twice monthly newsletter for
non-profits and grassroots groups to hear about the latest resources and capacity building services available to your organization.